Analisis Jalur Kualitas Sistem Terhadap Kepuasan Pengguna dan Intensitas Pengguna SIMRS dengan Metode DeLone dan McLean di Rumah Sakit Balung Kabupaten Jember
Abstract
Hospital management information system is an effort to present accurate information, timely and as needed to support the process of management functions and decision making in providing health services at the Hospital. The problems faced by users of hospital management information system at Jember Balung Hospital were obtained from interviews, such as: system quality, information quality, service quality, user intensity, system users, user satisfaction and net-benefit. This research is quantitative analytical research by using path analysis test. This study assesses user perception of hospital management information system with DeLone and McLean method. Researchers use the DeLone and McLean methods because the method fits with the characteristics of existing problems at Balung Hospital Jember regency. Result of this research is researcher can know that direct effect standarized solution KS-IP = 0,58. While the indirect effect of standarized solution KS-KP-IP = 0.78x0,45 = 0.351. So it can be concluded that from path analysis that the direct effect of standarized solution KS-IP = 0.58> indirect effect standarized solution KS-KP-IP = 0.78x0,45 = 0.351. Which means having a KS-IP path meaning better / greater value than KS-KP-IP. Hospitals are expected to maintain the quality of existing systems and develop modules according to the needs of each unit or installation in the hospital to support quality health information.
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Keywords— Quality System, User Satisfaction, User Intensity and Hospital Management Information System
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