Kepuasan Pasien di Fasilitas Pelayanan Kesehatan (MJ Health) Johor Bahru, Malaysia

Arifatun Nisaa; Ahmad Fariz Bin Mohd Noor; Chong Lik Peng

doi:10.25047/j-remi.v6i2.5790

Penulis

Arifatun Nisaa Universitas Veteran Bangun Nusantara
Ahmad Fariz Bin Mohd Noor Universiti Teknologi MARA (UiTM) Malaysia
Chong Lik Peng Despark International College Malaysia

DOI:

https://doi.org/10.25047/j-remi.v6i2.5790

Kata Kunci:

kepuasan pasien, kualitas pelayanan kesehatan, MJ Health Care Center, peningkatan layanan

Abstrak

Meskipun Johor Bahru memiliki berbagai pilihan layanan kesehatan, baik rumah sakit pemerintah maupun swasta, namun masih terdapat perbedaan dalam persepsi pasien terhadap kualitas layanan yang diterima. Beberapa faktor seperti waktu tunggu, aksesibilitas, fasilitas medis, keterampilan tenaga kesehatan, serta komunikasi antara pasien dan tenaga medis dapat mempengaruhi tingkat kepuasan pasien, terutama di MJ Health yang belum pernah dilakukan survei untuk menilai kepuasan pasien. Oleh karena itu, penelitian ini bertujuan untuk menganalisis tingkat kepuasan pasien terhadap kualitas layanan kesehatan di MJ Health Johor Bahru serta mengidentifikasi faktor utama yang berkontribusi terhadap tingkat kepuasan pasien tersebut. Studi ini menggunakan pendekatan kuantitatif dengan instrumen kuesioner pada sejumlah 250 responden selama periode Februari hingga Juli 2023. Hasil penelitian menunjukkan X3X_3X3 (Profesionalisme Staf): β=0.35,p<0.01\beta = 0.35, p < 0.01β=0.35,p<0.01. Profesionalisme staf (X3X_3X3) memiliki pengaruh terbesar terhadap tingkat kepuasan pasien. Rumah sakit disarankan untuk melakukan evaluasi berkala melalui survei kepuasan pasien untuk mengetahui aspek layanan yang perlu diperbaiki.

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