Analisis Kegiatan Penyediaan Berkas Rekam Medis Rawat Inap di RSU Haji Surabaya
DOI:
https://doi.org/10.25047/j-remi.v1i4.2107Keywords:
Provision of files, Surabaya Haji Hospital, SOPAbstract
One indicator in measuring the quality of medical records is the punctuality. The punctuality means managing the medical record file from the patient registering until the medical record file with the time limit specified in the standard operating procedure. At Haji Hospital Surabaya, the delay in providing the inpatient medical records is still a problem. It can cause obstruction of the patient care process so that it will also affect service satisfaction. This research was aimed to analyze the activities of providing inpatient medical records at the Hajj General Hospital in Surabaya with the type of qualitative research. Data collection techniques used are observation, interviews, and documentation based on the variables Ability, Motivation, and Opportunities. The results of this study indicate that there are no SOPs related to the time the provision of inpatient medical records is the main factor being addressed. The Efforts can be made by rearranging SPOs related to providing inpatient medical record time.References
Budi, S. C. 2015. Pentingnya Tracer Sebagai Kartu Pelacak. Indonesian Journal of Community Engagement, vol 01, hal 121–132.
Depkes RI. 2007. Buku Petunjuk Pengisian Pengolahan dan Penyajian Data Rumah Sakit. Jakarta: Kementerian Kesehatan Republik Indonesia
Elisa, Efendi, M. R. M., & Sari, N. I. 2014. Peranan Pelatihan dalam Peningkatan Kinerja Karyawan (Studi Kasus Bagian Operasional PT. PLN (Persero) Pembangkitan Sumatera Selatan Bagian Selatan). Jurnal Orasi Bisnis, vol 12, hal 92–106.
Kasmir. 2018. Manajemen Sumber Daya Manusia (Teori dan Praktik). Edisi 1. Cetakan ke-4. Depok: Rajawali Press
Kemenkes RI. 2008. Menteri Kesehatan Republik Indonesia, PERMENKES No.269/MENKES/PER/III/2008 tentang Rekam Medis, hal 1–2. Jakarta: Kementerian Kesehatan Republik Indonesia
______________. 2008. Permenkes No. 129 tahun 2008 tentang Standar Pelayanan Minimal Rumah Sakit. Jakarta: Kementerian Kesehatan Republik Indonesia.
Mudayana, A.A. 2010. Pengaruh Motivasi dan Beban Kerja Terhadap Kinerja Karyawan di Rumah Sakit Nur Hidayah Bantul. Jurnal Kesmas, vol 4, no 2. Retrieved from https://www.academia.edu/download/54792436/PENGARUH_MOTIVASI_DAN_BEBAN_KERJA_TERHADAP_KINERJA_KARYAWAN_DI_RUMAH_SAKIT_NUR_HIDAYAH_BANTUL.pdf [4 April 2020
Mustikawati, F., & Kurniawan, I. 2014. Pengaruh Job Description Terhadap Kinerja Karyawan Departemen Security di Pt . Wilmar Nabati Indonesia – Gresik. Jurnal Gema Ekonomi, vol 03, no 02, hal 154–180.
Nastiti, M. 2013. Pengaruh TQM, Sistem Penghargaan dan Sistem Pengukuran Kinerja Terhadap Kinerja Manajerial pada PT. Air Manado. Jurnal EMBA, vol 1, no 3. Retrieved from https://ejournal.unsrat.ac.id/index.php/emba/article/view/1939 [4 April 2020]
Rachmi, dkk. 2014. Pembuatan Standard Operating Procedure (SOP) Service Desk Berdasarkan Kerangka Kerja Itil V3 dengan menggunakan Metode Analisis Gap Layanan (Studi Kasus: PT. XYZ, Tangerang). Jurnal Teknis Pomits, vol 3, no 2. Retrieved from http://ejurnal.its.ac.id/index.php/teknik/article/view/8116 [9 April 2020]
Suryadilaga. 2016. Pengaruh Reward dan Punishment Terhadap Kinerja (Studi pada Karyawan PT. Telkom Indonesia Witel Jatim Selatan Malang). Jurnal Administrasi Bisnis, vol 39, no 1.
Sutrisno, H.E. 2009. Manajemen Sumber Daya Manusia. Edisi 1. Cetakan ke-4. Jakarta: Prenadamedia Group.
Wibowo. 2017. Manajemen Kinerja. Edisi 5. Cetakan ke-12. Depok: Rajawali Press.
